The following tips may be helpful if you receive the message, 'Invalid Login Details'.
1. Make sure you are selecting the SchoolMoney Parent Login option when signing in. If you are asked for a username and password, you have selected the incorrect login option.
2. Confirm your mobile number and email address with school.
3. Passwords are case sensitive. Some phone/devices can automatically capitalise the first letter in a new box so to watch out for this. Write down the password so you remember it.
4. Make sure you are entering your child’s first name only exactly as it is entered in SchoolMoney.
5. Make sure your device isn’t autocompleting any of the details. Type in all details from scratch.
7. Clear your history/cache from the device you are using (you search the internet for instructions for your device/browser)
8. Try a different device/browser.
9. Make sure you aren't keeping the website up in the background on your phone. Close all browsers/apps/webpages that are open. Go to the School Money website fresh each time instead of just selecting a page that is already open.
10. If you are getting a different error message or you are still struggling after going through the above steps, please screenshot the login page and send it across to support@schoolmoney.co.uk
